Automate your customer service with IA
QSC Soluciones’ Voice Bot and Chat Bot handle, resolve and convert around the clock — no wait times, no downtime, no volume limits.
Beneficios del AI VoiceBot en la operación
AI VoiceBot está diseñado para resolver retos reales de atención telefónica y operación, ayudando a las organizaciones a escalar su servicio, mejorar la experiencia del usuario y optimizar recursos sin sacrificar calidad ni control.
80%
of queries
resolved without an agent
24/7
availability
without interruptions
70%
reduction
in operational costs
+5M
Conversations
handled per year
98%
Guaranteed uptime
SLA included
3seg
Average voice
response time
Your intelligent voice agent available 24/7
QSC Soluciones’ Voice Bot understands natural language, handles complex call flows and resolves up to 80% of interactions without human intervention — with a natural voice that doesn’t sound like a robot.
- Voice recognition with advanced NLP for neutral and regional Spanish accents
- Intelligent IVR: dynamic menus that learn from each interaction
- Contextual transfer to a human agent when the case requires it
- Agility and elasticity: automatically scales to handle demand spikes
- Reliability with call transcription and recording for auditing and continuous improvement
- Configurable neural voices: tone, speed, intonation and brand personality
QSC Voice Bot
"I'd like to check my account balance and see if I can make a withdrawal today"
"Of course. Your available balance is $2,340.00. Withdrawals are available today until 5pm. Shall I generate the authorization right now?"
QSC Chat Bot
Conversations that convert on any channel
QSC Soluciones’ Chat Bot operates on WhatsApp, web, Messenger, Instagram and more — with conversational memory, rich multimedia flows and full transactional capability.
- Native omnichannel: WhatsApp Business API, web widget, Messenger, Instagram
- Flows with buttons, images, carousels, PDFs and online payments
- Context memory: remembers previous conversations with each user
- Intelligent handoff to agent with full conversation history visible
- Proactive campaigns: notifications, reminders and re-engagement
- Real-time dashboard with satisfaction metrics (CSAT)
Designed for your sector
Every industry has its own workflows, regulations and expectations. QSC Soluciones knows them and has them pre-configured.
Banking & finance
Automate balance inquiries, card management, transactions and customer support. Stay compliant with regulations without sacrificing experience.
- Balance and transaction inquiries by voice
- Card blocking and activation
- Scheduling appointments with account managers
- Complaints, claims and fraud reporting
Insurance
Speed up claims filing, authorizations and renewals. Reduce service times and contact center costs.
- 24/7 claims reporting
- Policy and coverage inquiries
- Medical service authorizations
- Automated renewal and billing
Healthcare & hmos
Manage appointment scheduling, medical authorizations and lab results — relieving pressure on patient service lines.
- Medical appointment scheduling
- Procedure authorizations
- Lab result delivery
- Automatic reminders and confirmations
Retail & Ecommerce
Boost sales and reduce returns with purchase assistance, order tracking and automated after-sales support.
- Real-time order tracking
- Returns and exchange management
- Personalized recommendations
- Proactive shipping notifications
Telecommunications
Automated technical support, plan management and fault handling. Drastically reduce contact center volume.
- Automated technical diagnostics
- Plan change management
- Outage reporting and follow-up
- Billing and online payments
Education
From enrollment to academic support. Automate the management of applicants, students and alumni with AI.
- Admissions and enrollment process
- Schedule and grade inquiries
- Certificates and documents
- Support for parents and students
Public sector
Improve citizen services with bots that inform, guide and process requests — reducing in-person queues.
- Process information and requirements
- In-person appointment scheduling
- Status of citizen complaints and requests
- Institutional alerts and announcements
Real estate
Qualify leads, schedule viewings and guide clients through the entire buying or rental process — no agent needed.
- Automatic lead qualification
- Property visit scheduling
- Property details sent by chat
- After-sales follow-up and closing
Logistics & transport
Shipment tracking, delivery confirmations and support for senders and recipients — fully automated.
- Real-time package tracking
- Delivery confirmation and rescheduling
- Waybill and label generation
- Damage and loss claims handling
How it works
Our journey to becoming an automated, dynamic and consistent system
A call comes in to a single DID number with “n” channels
The call enters a waiting queue
A VoiceBot answers the call and follows the conversation according to predefined flows
Via API, information is queried and written to any information system
The call is classified according to the outcome of the conversation
Capabilities that make the difference
This is not just an FAQ bot. QSC Soluciones is an enterprise-grade conversational platform.
Advanced Nlp In English
CRM, ERP & HIS Integration
Real-Time Analytics
Unlimited Scalability
Intelligent Handoff
Regulatory Compliance
ready to automate your customer service?
Book a personalized demo and see how QSC Soluciones can address your industry’s specific challenges in under 30 minutes.
Transform your customer service today
Join the leading companies in Colombia and LATAM that have already automated their service with QSC Soluciones. Your personalized demo is free.